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I am in a bit of a dilemma with Bank of America. This post is rather long as I did not refrain from adding excessive detail. I hadn’t used my BoA. Checking account for several months. I ended up making two cash deposits into my forced closed account (didn’t know at the time) recently due to being misled by BoA’s crappy CS rep. BoA won’t give me all my money back sooner than 10 business days or straight up admit that this is their fault and expedite their services. I will be traveling to another country for two months and NEED the money back for expenses. Otherwise I wouldn’t mind waiting for it so much. Of course, BoA doesn’t seem to care.

This is what has happened so far:

On April 10, 2012 I called BoA’s customer service number and spoke to a rep to ask about my account balance and also to reset my online passcode. The rep assured me that my account balance was $0.00 and still active. She then assisted me in resetting my passcode. From this conversation, I rightfully assumed that my account was in good standing and ready to use.

On May 2, 2012 I made a cash deposit of $860 at a BoA ATM on the way back home from school. The ATM accepted my debit card, accurately counted all of the bills and issued a receipt for the deposit.

The next day, I made another cash deposit of $800 at the same BoA ATM. Again, the ATM accepted my debit card, accurately counted all of the bills and issued a receipt for the deposit. I noticed that my balance was still $0.00, and even though it was probably too soon to assume it was a bank error, I called customer service anyway to inquire on this.

The customer service rep I spoke to stated that my account had been FORCED CLOSED on APRIL 10, 2012 “probably” due to an overdrawn balance. She said that was all she could tell me because information on my account was limited so she transferred me to the “California” office for further assistance. The rep for “California” pretty much told me the same thing and that there was nothing he could do. He advised me to call the Recovery Unit the next day and/or go into the branch I had made the ATM deposits. I was livid- why did the ATM accept deposits for a forced closed account? Why was I given false information? If I had known that my account was negative, I would have immediately replenished the account with funds. Then I wouldn’t have been in this situation.

SO, the next day I went into the branch and was told by a teller and his rude manager that I would receive a cashier’s check in 10 business days for the deposited amount(s). They refused to make any phone calls or thoroughly look into my account. I explained to the manager that I will be traveling overseas in 10 days. The manager was very edgy and yelled “I CAN’T GIVE YOU YOUR MONEY!!!” to me.

Immediately after I exited the branch, I phoned the Recovery Unit. The rep I spoke to also refused to look into my account and told me the same 10 business days for a cashier’s check crap. I demanded to speak to a higher up. She transferred me to CUSTOMER SERVICE, which has less control on the situation. I had to reiterate the entire situation to the CS rep who then transferred me back to the Recovery Unit but on this occasion the rep I spoke to actually seemed interested in helping me. She took responsibility and waived the overdraft fee to boost my chances of having my account reactivated for the recovered funds. She advised me to file a claim with the Electronic Claims Services department and transferred me to them. After being put on hold for 15 minutes, I was redirected to CUSTOMER SERVICE. I demanded to be transferred to Electronic Claims Services, but the CS rep I was speaking to wanted me to reiterate the entire situation to her so that she could take matters into her own hands. Even though I explained to her that there was absolutely nothing she could do, she insistently pushed for details. After she realized that she was useless, she transferred me to her supervisor who I had to reiterate the situation to again. FINALLY, he transferred me to the Electronic Claims Services department. The rep I spoke to from there assisted me in filing a claim to recover the ATM cash deposits and requested that I fax over the ATM receipts. She suggested that I go into my local branch to speak to the manager and reactivate my checking account so that the recovered funds could be directly credited.

After that 2 hour phone conversation, I went into my local branch and the manager was very helpful and reactivated the account. She also had me purchase a cashier’s check to cover the negative balance which she said she would mail to the Recovery Unit.

I felt better after this, but called the Electronic Claims Services department a couple hours later just to check on the fax retrieval and claim status. The rep I spoke to reprimanded me for reactivating my forced closed account. She said forced closed accounts are never reactivated and recovered funds always need to be deposited into a newly opened account instead. She called the branch manager I had dealt with earlier to verify all this. After that she informed me that they have decided to make an exception and that she has sent out an urgent request to the investigator to credit the funds into the forced closed account. She said it may take two business days for the investigator to get the message and that the investigator has to physically go to the involved ATM to verify the cash surplus.

Later that evening, my online checking account information was accessible again and reflected a balance of $800. It has been two business days and there have been no other credits- I am still missing the $860.

Has anybody else had any experience with something like this? I’m going to call BoA tomorrow but am curious as to what your opinions on the situation are.

What should I do? I am so exhausted from dealing with BoA! It is so simple to just give me all my money back.

Question Deals

Assistant Branch Manager (St. Louis Public Library, Missouri) St. Louis Public Library has an opening for an Assistant Branch Manager. Candidates must have a MLS degree from an ALA-accredited library school and 3 years library experience that includes youth services, public libraries and staff supervision. The person filling this position must have knowledge of library materials, issues and trends.  Experience with reference and children’s and young adult materials.  The Assistant Branch Manager mediates patron complaints, supervises staff in Branch Manager’s absence, prepares schedules, assigns duties, and evaluates performance to ensure quality service. …

Senior Librarian – Family & Youth Services (Newport News Public Library System, Virginia) The City of Newport News, located in the Virginia Tidewater area, is seeking a Librarian for Family and Youth Services.  Under the direction of the branch manager and with the direction/guidance of the Family & Youth Services Coordinator, this position works collaboratively with other branch staff and as part of the Library System’s Youth Services Committee to plan and conduct children’s and young adult programs throughout the year and for special events. The Librarian will work with families and children from pre-school through young adult. …

Assistant Manager of Library Operations (Metropolitan Library System, Midwest City, Oklahoma)   Salary & Hours:  $20.48 per hour ($42,598.40). Must be available all hours the library is open including evenings and weekends. This position is overtime exempt. Job Summary: Under supervision of the manager of branch services, assists with the planning, organizing and managing operations of a community library.  Performs a variety of technical and professional librarian activities of moderate to complex difficulty including providing information and assistance to customers of all ages; providing information concerning content and location of collection; performing reference and reader advisory services. This position requires exceptional customer service and supervisor skills. …

This is responsible administrative and public outreach work specialized as relates to children for the City of Springfield’s Library Department. Work involves responsibility for providing reference and resource information and material to the general public relative to the use of juvenile collection, the development and maintenance of the juvenile collection and with juvenile programs and services. Work is performed in accordance with accepted practices and procedures in the field of library science related to Juvenile collections with considerable latitude for the exercise of independent professional judgment under the general direction of a branch manager who reviews work through observation, reports and conferences. Supervision may be exercised over other employees of a lesser grade. RESPONSIBILITIES INCLUDE, but are not limited to: Providing reference assistance and reader’s advisory to patrons at the public service desk, on the telephone and through the mail using juvenile materials such as circulating and non-circulating books, indexes, and on-line resources. Assisting library visitors with computer usage including PAC, word processors, Internet, etc. Assisting in planning, promoting, and conducting Children’s Dept. activities, programs, and services; conducting juvenile programs, such as story hours, classroom visits and book talks; assisting with implementation of system- wide reading incentive programs. Planning, scheduling and implementing bibliographic instruction programs for students, special interest groups or the general public in the use of library services collections. Planning, developing, and preparing written and crafted materials to support children’s programming. Assisting with developing and displaying materials to promote children’s programming. Selecting, developing, and maintaining the juvenile collection in assigned areas; weeding and replacing collection as assigned by supervisor. …

37.5 hrs per week including nights Performs functions related to circulation control Provides basic reader’s advisory and reference service and bibliographic instruction in Portuguese and English, referring patron to other full time branch staff when necessary Shelves and shelf reads Maintains orderliness and neatness in the branch Acts as liaison with bi-lingual programs at the King Open School Conducts bi-lingual story hours and activities for children and adults in the branch and in the neighborhood of the branch In cooperation with the Branch Manager, develops and implements programs for the ethnic community in the branch neighborhood Assists the Branch Manager in the selection of books and other materials for the Manuel Rogers, Sr. Center for the Portuguese Culture and Studies which is housed in the Valente Branch Any other duties required by the Branch Manager of the good of the Valente Branch and the library system (Source: MBLC Job Listings)

State: South Carolina www.myrcpl.com Vacancy #10SE-0112 Location: Southeast Regional Branch Library, 7421 Garners Ferry Road, Columbia, SC 29209. Schedule: Full-time; 37.5 hours per week, including evening and weekend hours. Essential Functions of the Job: Manages a regional library open 66-69 hours per week. Supervises large staff of professionals and paraprofessionals. Responsible for having branch adequately staffed at all hours branch is open. Carries out all personnel duties for branch; interviews, checks references and selects staff; trains and supervises professional and paraprofessional staff; prepares and conducts probationary and annual evaluations; approves employee leave and arranges for staff coverage in emergency situations. Identifies and addresses staff disciplinary problems and /or grievances under the direction of Extension Services Chief and other administrative personnel. Monitors technology; and communicates effectively with appropriate staff when problems with technology occur. Responsible for overseeing operation and maintenance of library building and grounds (HVAC, cleaning, lights, etc.), and responsible for dealing effectively with emergencies related to building and grounds; communicates with appropriate staff. Plans, recommends, and follows through with additions, changes, and updates to facility, as appropriate; responsible for reprogramming or redesigning the physical layout and functionality of the branch, analyzing and responding to changing uses and needs. Resolves circulation problems; often requires dealing with complex circulation situations (out-of-county registrations, non-resident property owners, fines, and lost book problems); interprets and communicates library policies and procedures to patrons and staff. Cultivates partnerships and collaborations with appropriate entities, businesses, cultural and non-profit organizations, etc. …

Vancouver Island Regional Library (VIRL) serves approximately 400,000 people, through 39 branches on Vancouver Island, the central mainland coast and the Queen Charlotte Islands, with a staff of over 300 employees. We currently have the following temporary opportunity based in Courtenay Customer Services Librarian a Adult Services As the Customer Services Librarian – Adult Services you will be an active member of a strong branch team that provides outstanding customer service to library users and coordinated delivery of public services for adults. Under the direction of the Adult Services and Readers Advisory Divisional Manager your skills and knowledge will be utilized within the following areas of responsibility:Lead, coordinate and evaluate the delivery of public services with the focus on building and maintaining strong and informed team(s) in a customer-focused environment; Oversee the effective and efficient coordination of projects; Provide leadership and initiative in the delivery of programs, services and projects that advance the service goals and strategic direction of the system; Maintain branch collection(s). Identifies collection development priorities and provides input to Library Manager; Provide information services and readersa advisory; Working with Library Manager, liaise and partner with external organizations and groups to increase the use of library resources and services; Advise the Library Manager on trends and issues affecting branch library services and prepare recommendations. The successful candidate will be an energetic, resourceful and adaptable individual who firmly believes in providing excellent customer service. …

Janick Boudazin was named president and CEO of Boiron USA on Tuesday. Boiron USA of Newtown Square is the U.S. subsidiary of Laboratoires Boiron, a French manufacturer of homeopathic medicines. Boudazin, 44, joined Laboratoires Boiron in 1995 as an intern while completing his doctorate of pharmacy degree at Nantes University in France. In 1999, he transferred to the United States and worked as the branch manager at Boiron USA before becoming the director of medical development. He succeeds Ludovic… (Source: bizjournals.com Health Care:Pharmaceuticals headlines)

HUD Revamps FHA Lending Requirements
From www.financialinstitutionlawblog

On September 23, 2011, HUD issued Mortgagee Letter 2011-34 (the “Letter”). The provisions of the Letter, which became effective immediately upon the Letter’s release, dramatically revamp requirements for FHA-approved lenders. Most significantly, HUD has expanded the single family origination lending area of each home office and registered branch office to include all HUD field office jurisdictions. Previously, a specific office could only make loans in a particular geographic lending area. Under the rules set forth in the Letter, an FHA single-family lender may make loans on a nationwide basis out of any home or registered branch office, provided that the lender independently meets the loan origination requirements of each state in which the loans are made. This represents a major expansion of the ability of FHA lenders to make loans nationally, and for those lenders able to meet the net worth and other requirements of the FHA now and in the future, will facilitate nationwide FHA lending activities. The Letter also amends HUD’s requirements regarding office facilities. The Letter states that an FHA-approved lender may conduct loan origination and/or servicing activities from its home office, branch office, and/or direct lending branch office, as long as the office facilities fully comply with all state licensing requirements in the jurisdiction where the office is located. In addition, while HUD reiterated that a mortgagee’s home office must comply with the requirements set forth in paragraph 2-11.A of Handbook 4060.1 (i.e., have adequate office space and equipment, be in a location conducive to mortgage lending, be in a commercial space that is separate and apart from any other entity, display a fair housing poster and be clearly identified to the public, including a permanently affixed business sign), HUD rescinded these same requirements for traditional branch offices as well as the requirement that the traditional branch office provide privacy for conducting interviews, rescinded the requirements that non-traditional branch offices meet branch office staffing requirements, have adequate office space and equipment, conform to local governmental use requirements and display a fair housing poster if the public is ever received, and rescinded the requirements that a direct lending branch office meet the office facilities and staff requirements of a branch office and have a separate manager. Furthermore, applicants are no longer required to submit evidence of acceptable home office facilities as part of the mortgagee approval process, which means that applicants need no longer submit photographs and a floor plan for the facilities, or a certification that the facilities comply with FHA requirements; Instead, HUD will verify compliance with these requirements through any on-site visits to the home office.

The Letter also reiterates HUD’s position on net branching arrangements. Typically, net branching is a practice whereby a party other than the FHA-approved lender (often the branch manager) pays some or all of the branch office’s expenses (including through escrow arrangements), is responsible for losses of the branch office, or may be a lessor or sublessor of the branch office or branch office equipment. HUD disallows these arrangements, and requires FHA-approved lenders to pay all operating expenses of each of their home, branch and direct lending offices. Apparently some lenders are still engaging in prohibited net branching arrangements, as HUD reaffirmed in the Letter that FHA-approved lenders may not engage in prohibited net branching activities.

The Letter made a number of additional technical changes with respect to applications for FHA approval, including the manner in which officers and owners of the applicant are to be identified, and the background information that must be submitted for officers.

For further information on these new requirements, please contact David Sands at (213) 617-5536 or Sherwin Root at (213) 617-5465.

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